Privacy Policy

TranslationTouch (“we”, “us”, “our”) provides Arabic-centred English and French localization services. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us through our website form, email, or WhatsApp, we may collect:

• Your name and company name
• Your email address and phone number (if provided)
• Details about your project (content type, language pair, volume, deadline)
• Any files you send us for translation, review, or quotation purposes

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide quotes
• Deliver translation, localization, and related services you’ve requested
• Communicate with you about ongoing or past projects
• Improve our services based on client feedback

We do not sell, rent, or trade your personal information to third parties.

3. Client Files and Content Confidentiality

Any files, documents, or content shared with us for translation or review are treated as confidential. Access is limited to the linguists and project staff directly assigned to your project. We do not use client content to train any AI or machine learning models without explicit written permission.

4. Data Storage and Security

Information you provide is stored securely and is only accessible to TranslationTouch team members who need it to deliver services to you. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

5. Third-Party Tools

We may use third-party tools for business operations, including but not limited to email services, project management software, and website form processing (WPForms). These providers process data only as necessary to provide their service to us and are bound by their own privacy commitments.

6. Cookies

Our website may use basic cookies for functionality (such as remembering form inputs) and analytics (to understand site traffic). We do not use cookies for targeted advertising.

7. Your Rights

You may request:

• A copy of the personal information we hold about you
• Correction of inaccurate information
• Deletion of your information, where we are not legally required to retain it

To make a request, contact us at info@translationtouch.com.

8. Data Retention

We retain client project files and communication records for as long as necessary to fulfill the purpose they were collected for, meet legal or contractual obligations, or resolve disputes. Files may be deleted upon client request, subject to any ongoing contractual or legal requirements.

9. Data Controller

TranslationTouch, operating from Tenth of Ramadan City, Sharqia Governorate, Egypt, is the data controller for personal information collected through this website. For any questions about how your data is processed, or to exercise your rights under applicable data protection law, contact us at info@translationtouch.com.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

TranslationTouch
Tenth of Ramadan City, Sharqia Governorate, 44637, Egypt
Email: info@translationtouch.com
WhatsApp: +20 109 983 4045